Warranty Policy

Last Updated: October 20, 2026

1. Coverage

New 3D printers sold by House Of 3D carry the manufacturer's warranty, serviced through the authorised Indian distributor's service network, for 12 months from the date of delivery, unless the product page states otherwise.

2. What's covered

Defects in materials and workmanship under normal use, as described in the manufacturer's documentation.

3. What's not covered

Consumables and wear parts: nozzles, build plates, PTFE tubes, wipers, cutter blades, filament.
Damage from misuse, drops, liquids, power surges or unapproved modifications.
Damage from materials the product page lists as not recommended.
Cosmetic wear.
Transit damage not reported as per section 5.

4. How to claim

your order number
the printer's serial number
a description of the issue
photos or video of the issue

We first troubleshoot with you remotely. If it is a hardware fault, we raise the claim with the distributor's service network and keep you updated.

5. Transit damage and missing parts

Record one continuous, unedited unboxing video and report the issue within 7 days of delivery. Claims without this video may be declined.

6. Shipping for repairs

The customer ships the printer to the service centre in its original packaging, including all foam inserts.
Return shipping after repair is covered by the service network.
Without original packaging, the warranty may be void.

7. Repair or replacement

The service network decides this after inspection. Turnaround depends on diagnosis and parts availability.

8. Your rights

This policy is in addition to your rights under Indian consumer law. For returns and refunds, see /legal/refund.